Training Curriculum

1. Travel Industry Knowledge	2. Customer Discovery	3. Recommendation & Selling
Industry structure	Understanding customer needs	Building itineraries
Travel products	Family travel	Presenting recommendations
Destinations	Corporate travel	Explaining value
Suppliers	Luxury travel	Upselling and cross-selling
Regulations & compliance	Budget travel	Handling objections
Sustainability	Accessibility requirements	Closing bookings

4. Booking & Administration	5. Customer Care	6. Professional Development
Reservation systems	Service recovery	Communication skills
Documentation	Changes and cancellations	Telephone skills
Payments	Complaint handling	Email communication
Travel insurance	Customer retention	Digital tools
Visa requirements	Loyalty and referrals	Compliance and ethics
Supplier processes	Reviews and repeat business	Continuous professional development